avatarin is showing how real-time AI can make retail support more available, responsive, and inclusive. Using OpenAI’s GPT-Realtime, the company built a 24/7 multilingual agent for Yamada Denki shoppers, helping customers get assistance whenever they need it.
The early results are promising: in just two weeks, 30,000 people used the agent, and 92% of survey responses were positive. That level of adoption and satisfaction suggests shoppers are finding real value in always-on, conversational support.
Why this matters
- Always available: Customers can get help outside normal staffing hours.
- Multilingual support: More shoppers can access assistance in the language they prefer.
- Real-world traction: Tens of thousands of users engaged with the system shortly after launch.
This is a strong example of AI moving from demo to deployment, improving customer experience in a practical retail setting. For businesses, it points to a future where AI agents can help teams scale support while giving customers faster, friendlier service.