NTT DATA Group is turning enterprise AI into a practical productivity win. By using ChatGPT Enterprise and Codex, the company is helping 9,000 employees automate routine work, analyze incidents faster, and adopt AI securely across the organization.
One of the standout results is a major improvement in incident analysis. With Codex supporting technical teams, NTT DATA has cut the time needed to analyze incidents to just 30 minutes, helping teams respond more quickly and reduce operational friction.
Why this matters
- Real-world scale: The tools are being used by thousands of employees, not just tested in a small pilot.
- Measurable impact: Faster incident analysis can improve reliability, response times, and team efficiency.
- Secure adoption: ChatGPT Enterprise provides a framework for bringing AI into business workflows responsibly.
This is a strong example of AI moving from experimentation into everyday enterprise operations. By combining automation, coding assistance, and secure deployment, NTT DATA is showing how organizations can achieve tangible gains from AI adoption today.