Square is introducing Square Kiosk, a new self-service ordering device that pairs a large touchscreen with an AI-powered voice assistant. The company says the kiosk can understand a seller’s menu and respond to customers in real time, helping people order in a more natural, conversational way.
AI that helps customers order like they’re talking to staff
The kiosk’s conversational layer is designed to let customers ask questions, request modifications, and make substitutions without navigating rigid menus. That could be especially useful in busy restaurants, cafés, and quick-service environments where speed and clarity matter.
Square says the hardware includes a 21.5-inch touchscreen and presence detection, allowing the device to welcome customers as they approach. By combining visual self-service with voice interaction, the kiosk aims to make automated ordering feel more approachable and responsive.
A practical AI upgrade for small businesses
- For customers: easier menu exploration and more flexible ordering.
- For sellers: potential reductions in wait times and staff workload during peak hours.
- For the industry: another sign that conversational AI is becoming part of everyday commerce.
While this is an incremental product launch rather than a scientific breakthrough, it is a clear example of AI being deployed in the real world to improve service experiences for both businesses and customers.